Fully qualified and empathetic care providers

Our Clients receive their care the way they want, at a time when they want to have it delivered. They are involved in all decision-making, including agreement of their personalized care plan. We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends. We also understand that good day-to-day communication is vital to give families and loved one’s peace of mind, which is why all daily records and communication sheets are kept accessible in the Clients’ homes and any concerns can be easily addressed through a call to the office.

Our Caregivers want more than a job. They want to make a difference in the lives of those in their care. To ensure only the best Caregivers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, psychometric testing, reference checks, and background clearance

We also ask ourselves a simple question – would I trust the Caregiver to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.

Once a Caregiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall Caregivers, as well as training on dealing with very specific situations they may come across in their role.

Caregivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.